Support.
Have questions about our products? We're happy to assist you personally.
Contact us the way you prefer.
BY EMAIL
Send us an email and we'll reply within 48 hours.
BY PHONE
+49 931 466 212 00
We are reachable Monday through Friday from 9:00 AM to 5:00 PM.
In the meantime...
We've curated a variety of sources to make using our products as easy as possible. Feel free to browse them to learn more about any topic.
Video Tutorials.
In our short video tutorials we show you how to get started with each of our products — from general settings to specific use cases.
Frequently Asked Questions.
In our FAQ you'll find answers to frequently asked questions, presented in a concise and easy-to-navigate format.
Webinars.
In our webinars and user training sessions you'll find more detailed information and live insights into what our products can do.
Technical basics.
Release notes.
Our development team regularly updates our products and you can read about them in the release notes.
API reference.
We have put together technical documentation about how our snapAddy API works.
System status.
You can also view the status of the snapAddy systems at any time at status.snapaddy.com/.